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COVID-19 Policy



Valley Indoor is following local, municipal, regional, provincial, and federal guidelines for the Coronavirus disease 2019 (COVID-19).


Due to the nature of some of our products, we reserve the right to refuse or deny returns that contradict health guidelines. 


Due to the global impact of COVID-19, we reserve the right to waive our commitment to immediate order processing. All orders will be processed in a timely manner based upon the availability of the ordered products and the shipping carriers themselves.


Please beware that global logistics, shipping, and supply chains are extremely volatile, and we therefore cannot guarantee exact timelines due to the pandemic.


Each of our team members is taking extra precautions for the safety of the team, themselves, and our amazing customers. 


Our retail location remains open, however; we have made changes to be compliant with local authorities. We are taking the following steps to keep the workplace safe:


- Sanitizing frequently;

- Social distancing with floor markings, plexiglass barriers, and lower occupancy limits;

- Wearing face coverings;

- Logging team symptoms (or lack thereof);

- Strict guidelines for theoretical any and all issues that may arise. 

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