+1 (877) 702-1169

Shipping & Returns Policy

 

  • Free shipping on select Canadian orders!

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  • You can upgrade the shipping speed at your own discretion and expense.

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  • Upgraded shipping costs are automatically estimated by ShipStation’s multi-channel shipping software based upon estimated weights for each product; they do not necessarily reflect the actual shipping weight or cost.
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  • Valley Indoor is partnered with international shipping carriers UPS and Canada Post.

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  • Responsibility for foreign duties, imports, taxes, and fees associated with your order are at your

  • expense.

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  • Alternative shipping method requests must be made out in advance. Please contact us using the “CONTACT US” button, or by calling us at 1-877 702-1169.

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  • Valley Indoor must be made aware of shipping errors as soon as possible. If your shipment is designated as a no-signature delivery we cannot be held liable. Please plan your shipments in advance.

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  • Valley Indoor offers free in-store pick-up for local residents. Please only select this if you are capable of picking the order up.

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  • Our eCommerce is limited to Canada, the United States of America, and Mexico. If you are outside of the listed countries please contact us using the “CONTACT US” button below, or by calling us at 1-877 702-1169.

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  • All returns must receive an authorization number prior to returning any product sold by Valley Indoor. Products not sold by Valley Indoor will not receive authorization.

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  • All returned products must be in their original packaging.

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  • Returns where the fault is not does not lay with Valley Indoor (ie. customer error) are to be returned at the expense of the customer.

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  • All returns will be credited/debited back to the original payment method and its holder.

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  • Special orders or items with no-return warnings will not be accepted by Valley Indoor unless there is an out-of-box failure or warranty coverage damages. 

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  • To initiate a return process please login or register for an account, and then create a ticket. Please ensure you provide all the necessary information so we can help you out as best as possible. Examples of necessary information include: your name, address, your contact information such as a phone or an email, your order number, your invoice number, your tracking number, your part number, etc.

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