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Shipping

Disclaimer

            All products sold by Valley Indoor are intended for use in accordance to your (the customers) local regulations, laws, and by laws. And in no way are they intended for use in the consumption, production, and manufacturing of illegal substances. Valley Indoor does not condone the use of any products used in an illegal matter. By purchasing products from Valley Indoor you are in agreement that the products will only be used in accordance to the Law.

Shipping Policy

  • All listed weights for products are listed to reflect the cost to ship and may not be the actual weight of the product.
  •  All packages will be packed in discrete plain unmarked packaging.
  • All duties, foreign taxes, & import fees are the sole responsibility of the customer. We suggest contacting local officials to find if there are extra charges that apply to the products that you are ordering.
  • Shipping within Canada, charges are as stated on the purchase completion page and are based on UPS standard ground service or Canada Post standard service. (for customers who wish to pick up there order please select BC as your shipping province and then select Pick up as your delivery method). For customers living between BC – Ontario, Greyhound COD shipping depot pick up is another option for you, If you would like to inquire or request a alternative shipping method please call 877-702-1169.
  • Shipping to the U.S.(excluding Hawaii, & Alaska), charges are as stated on the purchase completion page and are based on UPS standard ground service. If you would like to inquire or request a alternative shipping method please call 604-702-1169.
  • Shipping to Hawaii, & Alaska , charges are as stated on the purchase completion page and are based on UPS world wide saver rates. For any questions please call 604-702-1169.
  • Shipping to Other countries , Please call to receive a quote on shipping. The only service we offer to other countries is UPS world wide saver . For any questions please call 604-702-1169.
  • All packages will be packed in discrete plain unmarked packaging.
  • All orders will be processed and shipped within 1-3 business days of being placed.
  • All customers information is private and never sold, shared or given to anyone.
  • All info collected is the minimum info required to ship and process your order
  • Valley Indoor does not store any customer’s credit card, or personal information.

Warranty Policy

  • All items are backed by the manufacturer�s warranty. Length of warranty varies between products.
  • All warranty items must have an original sales receipt. No warranty items will be accepted without a receipt.
  • All Warranty items must contain all original parts supplied with the item at the time of purchase (EX: Mounting brackets, Cords, Adapters). Not having all original parts may void the warranty.
  • All warranty returns must have an authorization number please call within Canada 877-702-1169 from the U.S. and other countries call 604-702-1169 to receive your return Authorization. No warranty items will be accepted without an authorization Number.
  • All shipping of the warranty item, returning to us is at the expense of the customer (No COD shipments will be accepted). Until the item has been determined to be defective or warrantable by the manufacturer. At which time we will issue a store credit for the cost to ship the item back to us from within Canada and the U.S. (Excluding Hawaii, & Alaska). We will cover all return shipping costs back to the customer within Canada and the U.S. (Excluding Hawaii, & Alaska). For all other customers outside Canada and the U.S. shipping is at the sole responsibility of the customer.

Return Policy

  • Valley Indoor offers a 14 day return policy. Any item may be returned up to 14 days upon you receiving your order. Excluding any items that are final sales.
  • All returns must have an authorization number please call within Canada 877-702-1169 from the U.S. and other countries call 604-702-1169 to receive your return Authorization. No return items will be accepted without an authorization Number.
  • All returns must have an original sales receipt and all original parts and pieces. No returns will be excepted if any of the above are missing.
  • All returns must be in original condition and unopened and unused. No returns will be excepted if any product is not in its original condition.
  • All shipping costs of returning items are at the sole responsibility of the customer and must be sent insured to cover the cost of the item in case of damage during shipping. No COD or uninsured packages will be excepted
  • All returns will be credited back to the customer in the same payment method used to originally pay for the item. No Exceptions!
  • We will accept no returns of special ordered items. Unless the item is defective or warrantable.

Questions & Concerns 

Please feel free to contact us any time if you have any questions or concerns about any of our policies, products, and services we offer

Valley Indoor
www.valleyindoor.com
#103-44195 Yale Rd West
Chilliwack, BC Canada
V2R 4H2

Ph# 604-702-1169
Cdn TF# 877-702-1169
Fx#604-702-1179
Email Vindor@shawbiz.ca

Info@valleyindoor.com

 

Business hours:
Mon-Fri 9:30a.m. � 5:30p.m. PST
Sat 9:30a.m. � 4:30p.m. PST
Closed on Holidays